Candidate Testing Policies

CompTIA is committed to complying with applicable law for individuals with disabilities.

Requests for accommodations are handled through our test service provider, Pearson VUE. Please visit the Pearson VUE website for more details.

English as a Second Language (ESL) is a 30-minute time extension for exams delivered in English in non-English speaking countries where a localized version of the exam is not available. Because all of CompTIA’s exams are available in English, ESL is not available in English-speaking countries. When registering for exams at Pearson VUE, ESL is automatically granted to candidates in eligible countries.

• Classifying Scores as Indeterminate: CompTIA regularly monitors the performance of all exams to ensure the validity of exam results.  During the monitoring of exam performance, CompTIA may classify scores as indeterminate when there are discrepancies for which there is no reasonable explanation. A classification of indeterminate can stem from a number of factors. In an effort to ensure valid certifications CompTIA will allow candidates whose scores are determined to be indeterminate the option of retaking the exam at no cost. Scores classified as indeterminate will not be considered valid and will not be eligible for certification.  If it is determined that a breach of the Candidate Conduct Policy has contributed to the classification of indeterminate, CompTIA will also take additional action as laid out in the Candidate Agreement.
• Passing scores are set using statistical analysis and are subject to change. At the completion of the exam, candidates receive a score report that contains important information regarding the outcome of the exam. CompTIA does not publish exam passing rates because exam questions and passing rates are subject to change without notice.

For security reasons, exam content is not available for review. Candidates who have comments or concerns about an exam question should submit a ticket. The subject matter expert committee will review all comments, concerns and suggestions made by candidates.  However please note, CompTIA will not respond to comments regarding exam content individually.

CompTIA reserves the right to ask any candidate to re-test if there is any suspicion of fraudulent or aberrant test scores. Re-testing will take place at a facility of CompTIA’s choosing at a mutually agreeable time.

To maintain the highest level of security and authentication, all CompTIA printed score reports provided at Pearson VUE testing centers will include a photo of the candidate. Therefore, all test center administrators are required to take a photograph of each candidate prior to testing. Candidates, who do not wish to have their picture taken, will not be allowed to take CompTIA exams.
For additional details about candidate photographs, please visit ID and Photo Requirements.

Candidates must reschedule exam appointments at least one full business day (24 hours) before the appointment via the candidate website or the call center.

Rescheduling an exam less than 24 hours prior to your appointment or failure to appear for your appointment will result in the forfeiture of your exam fee.

Candidates must cancel exam appointments at least one full business day (24 hours) before the appointment via the candidate website or the call center.

Cancelling an exam less than 24 hours prior to your appointment or failure to appear for your appointment will result in the forfeiture of your exam fee.

Exams scheduled with certain accommodations may take up to three days to reschedule.

To reschedule your online proctored exam, you must access your online Pearson VUE account or contact Pearson VUE to reschedule your exam up until the scheduled start time of your appointment. Failure to reschedule before your appointment time or failure to appear for your appointment will result in the forfeiture of your exam fee.

To cancel your online proctored exam, you must access your online Pearson VUE account or contact Pearson VUE to cancel your exam up until the scheduled start time of your appointment. Failure to cancel before your appointment time or failure to appear for your appointment will result in the forfeiture of your exam fee.

EXCLUSION OF ONVUE EXAMS AT TRAINING CENTERS

OnVUE remote proctoring is not intended for cohort-based exam delivery or for use by training centers to administer high-stakes certification exams. Consequently, the repeated use of a specific laptop or workstation from a training center is strictly prohibited. CANDIDATES ARE NOT ALLOWED TO REUSE THE SAME LAPTOP OR WORKSTATION THAT WAS ALREADY USED BY OTHER TESTING CANDIDATES. Candidates who are discovered sharing the same device for multiple CompTIA exam attempts may face revocation of their exam scores and a potential suspension period.