Candidate Agreement
Explains the rules and regulations regarding certification, including the retake policy, candidate conduct policy and the candidate appeals process.
Candidate Code of Ethics
Describes the terms and conditions of the CompTIA Candidate Code of Ethics Policy.
Candidate Testing Policies
Includes accommodations during an exam, exam scoring, exam content and international testing policies.
Educator Policy
Details the consequences for educators distributing unauthorized training materials to students, outlining their responsibilities and reporting mechanisms to uphold CompTIA certification integrity.
CompTIA Voucher Terms & Conditions
Details the terms and conditions governing CompTIA vouchers.
Email Address Requirement Policy
Describes the terms and conditions of an email address candidates are required to use to register for a CompTIA certification exam.
Candidate ID Policy
Lists the acceptable forms of identification a candidate may bring to an exam.
Certification Retake Policy
Details the circumstances in which a candidate can retake a certification exam.
Exam Delivery Policies
Includes testing center suspensions, delivery exclusions and beta testing policies.
Continuing Education Policies
Covers certification renewal, candidate code of ethics and audit findings, as related to the Continuing Education program.
Exam Development
Explains the exam development process.
Sharing Your Exam Results
Explains our exam results sharing policy.
Unauthorized Training Materials
Defines unauthorized training materials and the consequences for using them.
Out of Country Testing
Describes the process for candidates to seek approval to test outside of their country of citizenship or permanent residency.
Permanent OnVUE Bans
Describes permanent bans from Pearson VUE’s remote proctoring platform OnVUE.
Candidate Appeals Process
Describes the process for candidates to appeal sanctions imposed, due to exam security or policy violations.
CompTIA Exam Security Hotline
Use this system to report security breaches, candidate misconduct, IP infringement, use of unauthorized training materials and other exam security-related concerns.
CompTIA Data Forensics
Describes score validity and use of data forensics.
CompTIA Privacy Policy
This policy describes how The Computing Technology Industry Association, Inc. (“CompTIA”) collects, uses, and shares personal information.
Proctor Policies
Explains the rules and regulations applicable to any individual serving as a Pearson VUE Certified Test Center Administrator who proctors CompTIA certification examinations.